COVID-19 has made us rethink many things about our businesses: how we do our work, who remains and who goes, how we keep our employees safe, how we share information and how we support our customers, just to name a few. One of the newest changes from this pandemic is that many of our local employees have become remote employees.
As a manager, how will you ensure their success as remote employees?
We believe it has everything to do with the way you manage (and actually coach) them.
Let’s say you have used a methodical process to assess which roles can be shifted to remote, and that you have evaluated whether the employees in these roles have the capacity to work remotely, including having a remote workspace. If they are incapable of working independently and don’t have workspace to complete their jobs, they should not be allowed to be remote.
But let’s say they are a good candidate for remote work. They are now set up at home and, because they haven’t done this before, you know you will need to interact and connect with them differently. The reason? You want them to be amazing in their roles, to be productive, successful and happy, so they will contribute, grow and develop with the organization.
Consider these four tips to help your new remote employees rock at their jobs.
- Think and act like a coach. You have to start with you. Regardless of how you managed this employee / these employees before, what they now need is a coach. Coaches make time to ask, listen, support and guide. Coaches hold others accountable for their commitments and their work. Coaches help others solve their own challenges instead of filling in the blanks and doing the work of others. This approach activates greater personal connection, accountability and loyalty. Before you start managing your remote employee, learn the fundamentals of coaching. These include learning how to be self-aware and self-managed to shift the attention on the other party. Focus on gathering information, brainstorming ideas, choosing ideas and implementing performance plans. As you shift from controlling (managing) to guiding (coaching), you will interact differently with your employees, both those who are local and those who are remote. You will make time to explain, review, support and develop your employees. The reason for this is that it gets the work done more effectively while building rapport, increasing engagement and encouraging loyalty from your employees – particularly remote employees. This helps the remote employee be more committed to their role (that now has less direct supervision) leading to successful performance.
- Define or redefine the performance expectations of the job. Since the remote employee may not be new to the job but new to the remote environment, defining, redefining or reconfirming the expectations and assessing what is reasonable based on the new environment is critical. The goal is to help the employee be successful in this new arrangement, and business as usual is not likely to happen. This could include a daily huddle or 10-minute review of expectations and challenges. As a coach, making time to review, guide and support encourages the employee’s confidence and competence. This helps to make a more effective remote employee.
- Regularly assess performance. As this approach to work is new for the remote employee, increase the amount of time you assess and evaluate their performance. This isn’t to come down on things not done, but rather to create a recurring performance conversation about what’s working and not working so the employee knows they are supported, can improve in areas needing improvement and is applauded for successes. Again, acting more as a coach than a manager encourages an easy discussion about performance instead of one that is defined by worry about being reprimanded or scolded for things not done well.
- Include the remote employee in local employee meetings and activities. Being remote may create a benefit for the employee in one respect, but it also can interrupt their ability to feel connected to their team. It will require intention to continually include remote employees in the discussions and activities of local employees. Challenge the team to develop ways to constantly and successfully include all employees and to ensure morale, engagement and the feeling of inclusion remain high. Activities such as team meetings, brainstorming sessions and even birthday celebrations can include remote employees so they feel included. Get creative in how you can have remote employees participate in the things local employees do.
New remote employees will need support. Though they were capable employees in a local environment, even the best employees can find themselves distracted, disconnected and disappointed in a new remote environment. Unless, of course, you create a successful environment for them.
Stop and assess your management style. What is effective and ineffective about it with your new remote employees? Make the time to ask how your connection and support with your new employees is working. This will give you feedback and set up an honest exchange that will facilitate your working relationship and their performance success.
By Jay Forte
Consider reading 3 Ways to Get Your Employees to Want to Do More