3 Things Every Manager Can Do to Increase Employee Engagement

There is a direct correlation between the level of employee engagement and the level of productivity, performance and retention. That means that understanding and affecting employee engagement is the responsibility of every manager.

First, I will share that engagement, defined for the purpose of this post as the discretionary effort an employee puts into their job, is not the sole responsibility of the manager or the organization. Employees have a role in expanding their self-awareness to help align themselves to roles that need what they do and like best, and to have a voice in participating in their work in a way that matters. But that is the subject of another blog.

For now, let’s focus in on three things that every manager can do to increase employee engagement.

  1. Know your employees. It seems odd to say this, but the truth is that most managers don’t know their employees’ strengths, liabilities, interests, values and what activates and diminishes their performance. Without this information, you frequently and accidentally respond in unsuccessful or unproductive ways or misalign employees to roles that need more of what they are not good at than what they are good at. Spend time with employees to help develop their inventory of abilities. Use an assessment tool to help create the practical language of their strengths and their liabilities (the behaviors that are the opposite of their strengths that need management). Get guidance from a coach for tools to help all employees learn to look inside themselves to discover their unique abilities and preferences, then to share them with you so you can better guide them to the areas that need what they do and like best. This encourages competence which activates engagement. You don’t feel engaged if you are in a role that doesn’t fit you.
  2. Make time for each employee each week. Relationships are key to trust, and trust drives engagement. Employees want to work for managers who make time for them and treat them as valuable and important in the workplace. Knowing employees’ inventory of abilities and making time for them, will help you connect more authentically and interact more successfully.
  3. Focus on employee development. Today’s employees know they need to be constantly learning and growing. Managers, when they make the time to connect with employees and use that time to help employees assess what works and what doesn’t work in their performance, make learning and growing important in the workplace. This is key in the shift from managing to workplace coaching – to guide employees to better see and assess their performance and to own any required improvements. This encourages greater performance ownership and engagement.

There is no shortage of information and statistics supporting the premise that engaged employees consistently outperform disengaged employees. It is therefore the responsibility of every manager to intentionally choose how to be and what to do to encourage their employees’ engagement.

Take Action
Three simple things can help employees show up more engaged: know them, make time for them and develop them. What are you doing today to improve your employees’ engagement?

By Jay Forte

Consider reading Don’t Drag Your Feet When Hiring New Talent

Return to the Blog

3 Ways to Win in the War for Talent

People are the hands, heart and soul of all organizations. This requires you to have a plan to attract, hire and retain the best because they are the connection to your customers and the drivers of your results.

With record low unemployment rates, many organizations are feeling the pinch for talent. Those people who want and can work are nearly all employed, leaving a small available talent pool to choose from. This, for many, means we are in a war for talent.

The war for talent isn’t as much about hiring the few people available. It is more about winning in to your organization the talented people who are disengaged in their current organizations. The Gallup Organization shares that nearly 70% of the workplace is disengaged. This isn’t because they are average employees. Rather, it is more likely that their current organization isn’t doing what it takes to attract, hire and retain the best talent. This means that today’s war for talent is more the result of a branding problem than a supply problem.

Seeing this challenge from a new perspective can help you see that many of the disengaged employees in other organizations have the interest and capacity to be amazing in your company if you are able to do these three things.

  1. Attract. Spread your story about what makes you different, unique and a great place to work. We used to think that sourcing talent meant going out and finding them. Today, sourcing talent is more about them finding you. Work hard to create a dynamic employee-focused workplace culture that values, develops and engages its employees, then share your story. Let your website host a career or job center that tells your story through images, videos, testimonials and other interactive media. Great people want to work for great companies. Get the word out that you are a great company and the great talent will find and connect with you.
  2. Hire. Commit to only hire people who fit your roles, team and culture. With an expanded amount of interest in your organization, have a clearly defined and well-followed hiring process that clearly states the tasks of each role, and the specific attributes needed to be successful in those tasks. Then, develop an interview process that uses both activities and behavioral-based questions to have the candidate share and prove their skills and strengths, to assess for fit. Be sure that your interview process can assess for team and culture fit. This helps you hire the right people who feel aligned, engaged and competent in your organization, limiting turnover and the need to hire again.
  3. Retain. Guide, support, develop and coach your employees to give them a reason to perform and stay. By hiring wisely, you help employees feel capable and competent in their roles. Then, train your managers to think and act like coaches to build stronger relationships with employees to better understand, support, guide and develop them. This encourages employees’ engagement, which is a key driver in their decision to perform and remain or to do as little as possible and seek new opportunities.

Take Action
Win the war for talent by being an employer of choice, hiring wisely and helping your managers learn how to guide, support and coach instead of direct, control and manage. Commit to getting the best employees up front by building an employee-focused workplace culture that creates a dynamic employee experience that attracts top talent to come, perform and stay.

By Jay Forte

Consider reading 3 Reasons Why Your Best Employees Will Leave Your in 2019 (and What to Do About It)

Return to the Blog

High Disengagement Rates = Challenge and Opportunity

By Jay Forte

The Gallup Organization’s 2017 The State of the American Workplace reported that nearly 70% of employees are disengaged at work.

What does that mean? Let’s break it down.

Disengagement, as defined by the Gallup Organization, means “employees who are checked-out and put neither energy or drive in their work. They get through the day by doing what they need to stay employed.”

Think about your team. Know anyone who fits this bill?

Though the thought of 70% of the workforce being disengaged is alarming – combined with the additional statistic from Gallup that nearly 51% of employees are searching for new jobs or watching for new opportunities – there is a silver lining: if most of the workplace is disengaged and is looking for a new opportunity, then most of the people you meet are open to change.

Knowing that so many people are disengaged in their work and are ready for a better fit opportunity, what is your current process to build a robust talent pipeline?

Though you do have opportunity to hire new talent, you must first understand and address your own disengagement issues. Unless these are addressed, you may lose some of your good talent to other organizations, or create a high turnover rate among new employees.

So where do you start? Some ways you can address disengagement issues include:

  • Aligning employees to roles where their talents and strengths are needed. This helps them feel competent and capable in their work. How does your hiring process focus on role alignment and job fit?
  • Creating an employee-focused workplace culture that values, develops and supports employees. How intentional and successful is your employee experience?
  • Providing employees with the opportunity to learn and grow, enabling development in their strengths area(s) and encouraging them to own their performance / have accountability for the direction of their career rather than becoming complacent. What is the quality of your feedback and focus on development?
  • Training managers to act like coaches. In this redefined role, managers work to build relationships with employees, set and manage performance expectations, host performance conversations and work to develop employees’ skills. What is your commitment to shift from managing to workplace coaching?

It’s not too late to create a New Year’s resolution for your company. Empower your people to watch for and connect with talented people who may be disengaged or disconnected from their work or employers. Train your employees to be talent scouts. And be aware of your engagement and disengagement statistics. Make a concerted effort to understand why they are what they are. Be committed to cleaning up your house before you bring new people in.

Most of your world is looking for a better opportunity. Could that be at your organization?

 

Consider reading Succeeding at Difficult Conversations

Return to the Blog

A version of this article originally appeared on LinkedIn in May 2017.

RSS feed
Connect with us on Facebook
Connect with us on LinkedIn